FAQ

1. How can I contact customer support?
You can reach us anytime at:
Email: support@koadclo.com
Phone: +44 
We strive to respond within 12 hours.

2. Where is Koadclo located?
( PUT ADDRESS)

3. How long does shipping take?
Orders are processed within 1–2 business days.
Delivery typically takes 8–12 business days, depending on your location.
A tracking number will be provided once your order has shipped.

4. How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking link.
You can check the status at any time using your tracking number.

5. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition.
Returns are free, and refunds are issued after inspection of the item.
Please contact us at support@koadclo.com before returning any item .

6. What happens if my item is damaged or delivered incorrectly?
If you receive a damaged or incorrect item, please contact us immediately.
After investigating the problem, we will arrange a replacement or a refund.

7. Can I cancel or change my order?
Orders can be changed or canceled before shipment.
Please email us as soon as possible if you wish to update your order.

8. Do you charge any additional fees?
All prices are clearly displayed at checkout.
There are no hidden fees.
International customers may be responsible for any customs or import duties levied by their country.